Frequently Asked Questions

We accept Bank Transfer, PayID (instant bank-to-bank transfer with zero fees), and cryptocurrency — Bitcoin, Ethereum, USDT (Tron TRC-20 or Ethereum ERC-20), USDC and Solana. All prices are in AUD. For bank transfer and PayID we issue account details per order rather than publishing them, so message us on WhatsApp or Live Chat after checkout and we will send yours right away.

Yes — strictly 18+. Vaping products cannot be sold to minors in Australia. We enforce digital age verification and courier adult delivery protocols.

If we haven't dispatched it yet, reach out immediately via Live Chat or email at info@relxvapeaustralia.com and we will assist. Once handed to Australia Post, cancellations are no longer possible, but unopened items can be returned under our 14-day policy.

Yes, the minimum order for online purchases is $300 AUD. This ensures we can provide complimentary express logistics and maintain bulk wholesale pricing.

Express shipping: 1–2 business days to Melbourne, Sydney, Brisbane, and Adelaide; 2–3 days to Perth and regional hubs.
Standard shipping: 3–7 business days.
Orders before 2:00 PM AEST dispatch same day from our Melbourne facility.

Yes, 100%. Every order is shipped inside an unmarked, opaque Australia Post satchel or plain cardboard box. There are zero vape brand names, logos, or product descriptions anywhere on the outside.

We offer Standard Shipping ($9.95, 3–7 business days) and Express Shipping ($14.95, 1–3 business days) Australia-wide via Australia Post.

No, we strictly service Australia. We ship to every state and territory including regional and remote postcodes.

Absolutely. As soon as your order is packed, Australia Post assigns a unique tracking number sent directly to your email and phone so you can track your parcel every step of the way.

Yes, 100%. Every device, pod, coil, and tank is sourced directly through accredited, authorised distributors. We do not sell clones, fakes, or unverified grey-market inventory.

Every genuine box of Relx Pod Pro pods and devices features a metallic scratch-off authentication sticker with an encrypted QR code and 16-digit security serial. Scan the QR code with your phone camera to verify directly on the official verify.relxnow.com portal.

We specialise in RELX (Infinity 2, Artisan, Essential, Pod Pro), top disposable brands including IGET, Gunnpod, HQD, and Lost Mary, plus hardware from SMOK, Vaporesso, GeekVape, Voopoo, Uwell, and Aspire.

Check out our vaping guides for detailed device comparisons and troubleshooting tips, or chat with our Melbourne team directly on Live Chat for personalised advice.

We offer 14-day returns on unused, unopened products in their original packaging. Items must be in resaleable condition. See our full refund policy for details.

Email info@relxvapeaustralia.com with your order number, a description of the fault, and a photo. We'll sort it out — usually with a replacement or refund.

Once we receive and inspect the returned item, refunds are processed within 3–5 business days. Bank transfers may take an additional 1–2 days to appear in your account.

Our shop is at 5/951 Sydney Rd, Coburg North VIC 3058, Melbourne. Feel free to pop in during opening hours.

Mon–Fri: 10:30 AM – 7:30 PM
Saturday: 10:30 AM – 6:00 PM
Sunday: 10:30 AM – 4:00 PM
Public Holidays: Closed

The online shop is always open at relxvapeaustralia.com.

Email us at info@relxvapeaustralia.com or call 0451 085 862. We usually reply within 24 hours on business days. You can also visit our contact page.